Cleaning Terms & Conditions

At the heart of our commitment lies the delivery of professional janitorial services. We value your time and strive to provide reliable and punctual service. Our dedicated staff ensures top-notch cleaning with a swift, efficient, and amiable approach.

Satisfaction Guarantee

• No refunds. If you're unsatisfied with the service, you have 48 hours to request a redo, provided you submit photos showing missed areas.

New Customers

• New customers must complete a walk-through with a cleaning staff member after the job is finished.

New Construction/Remodeling Cleaning & Additional Costs

• The cleaning process consists of two essential phases—Rough Clean and Final Clean—both of which must be completed.
• Homes undergoing the remodeling process may incur extra charges due to increased dust, debris, and the need for more detailed cleaning.

Access to Your Home

• Grant our cleaners full access to your home for an efficient and thorough cleaning experience.
• Ensure your home is picked up and ready for cleaning.

Rescheduling, Cancellation, and Lockout Policy

• Reschedules or cancellations require at least 48 hours' notice.
• Cancellations with less than 48 hours' notice, without rescheduling within a week, will incur the full anticipated cleaning cost.
• Bi-weekly service cancellations result in a $30 additional cost.
• Cleaning hours are from 6:30 am to 5:30 pm. Lockouts during these hours incur a cancellation fee of 100% of the typical cleaning rate.
• Report damages to our office staff or owner Jessica promptly.
• Limited liability protection for the replacement or repair of damaged items with the same or similar make and model.

Changes to Service and Additional Charges

• Requesting changes after the original estimate may result in additional charges or require a new estimate.

Pets, Plants, and Children

• Due to liability, we cannot care for pets, plants, or children.

Deep Clean Requirement

• Clients must request a deep clean at least once a year for maintenance purposes.
• An annual "Deep Clean" is required to be completed.

Payment Options and Policies

• Acceptable forms of payment include check, cash, Visa/MasterCard, and bank transfers.
• Declined cards and unpaid balances incur a service charge of $25 or 15% interest, whichever is greater.
• Electronic payments have an additional cost of $5.

Pictures of Before and After Work

• We take before and after photos for training, proof of performance, and promotion. Notify us if you do not want pictures taken of work areas in your home.

Thank you for your understanding and choosing Maggie Super Clean LLC. If you have any questions, please contact us at info@maggiessuperclean.com or (541) 730-5015.